Grievances Redressal Process
Grievance Redressal/ Escalation Matrix : • For any grievances :
Step 1: the client should first contact the RA using the details on its website or following contact details : Contact: Aniket Prakashbhai Nemade, Research Analyst – iamaniketnemade1@gmail.com
Step 2: If the resolution is unsatisfactory, the client can also lodge grievances through SEBI’s SCORES platform at scores.sebi.gov.in
Step 3: The client may also consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in
Instruction to use
1. The above table must be displayed in office as well as on the website
2. For Individual, CC, Head of CC, Compliance officer, CEO, Principal officer can be same one person. In such cases you can either fill the same information in all columns or mention only compliance officer and principal officer.
3. For non-individual, Fill the rows which are applicable to Row of compliance officer, CEO, Principal officer must contain information. In case you have customer care / Head of customer care- you can fill that accordingly. If you do not have-you can leave these two blanks.
Compliance Officer :
Aniket Prakashbhai Nemade
Physical Location : Office No.4, GF Gokul Avenue, Opp. Jain Derasar, R V Desai Road, Vadodara, Gujarat 390004 India
Contact No. +91-9624690258
Email ID : iamaniketnemade1@gmail.com
Working Hours : 10 am to 5pm Monday to Friday
Principle Officer :
Aniket Prakashbhai Nemade
Physical Location : Office No.4, GF Gokul Avenue, Opp. Jain Derasar, R V Desai Road, Vadodara, Gujarat 390004 India
Contact No. +91-9624690258
Email ID : iamaniketnemade1@gmail.com
Working Hours : 10 am to 5pm Monday to Friday
